Free NAATI CCL Punjabi Mock Test 19: Immunisation Catch-Up and an Underpayment Claim
We built this paper around two conversations that live or die on numbers. A practice nurse works out a catch-up schedule and a paracetamol dose by body weight; a Fair Work officer rebuilds an hourly rate from an award classification. If you can carry milligrams, percentages and time limits across a clause boundary without smoothing them, you will pass both halves. If you round, you will not.
What this paper is built to expose
Intermediate — institutional language and multi-part answers. Every mock test in this library is written around specific, nameable failure points rather than being a random conversation — so the score you get tells you what to fix, not just whether you passed.
- 1Carrying a weight-based dose intact: fifteen milligrams per kilo, sixteen kilos, two hundred and forty milligrams
- 2Holding the may/must line between medicine a parent is allowed to give and symptoms she is obliged to ring about
- 3Keeping six years and seven years distinct when the two limits land in adjacent clauses
- 4Rebuilding a pay rate in the right order: classification, casual loading, then the weekend penalty on top
- 5Rendering Australian system names in full rather than paraphrasing them into a generic 'government office'
Sit the test
Model answers stay hidden until each dialogue is finished. Afterwards you mark yourself against 88 individual information units and the same 36-plus-9 split NAATI uses. The full transcript is further down the page whenever you want it — but read it before you sit, and the number stops meaning anything.
16 segments. Two dialogues. One take.
This runner keeps every model answer hidden until you finish a dialogue — the full transcript is further down the page, and reading it first is the one thing that makes your score meaningless. Interpret every segment out loud, as if someone is waiting for the meaning. Then mark yourself against the real criteria: 36 marks for accuracy, 9 for language quality, per dialogue.
Free, no account, nothing to install. Your score is saved on this device only.
Before you start
- Speak, do not think itInterpreting silently is a different skill from producing sound under pressure.
- Do not pause the segmentThe real test does not wait. Pausing turns a measurement into a rehearsal.
- Record yourself if you canYour phone's voice memo app is enough. It is the only way to hear your own hesitations.
- Mark harshlyAn assessor who has never met you certainly will.
How this mock test is scored
NAATI marks each CCL dialogue out of 45, split into two things that are assessed separately. The self-marking above mirrors that split exactly, which is what makes the number comparable to a real result rather than a guess.
Every fact, number, name, qualifier and instruction that has to cross into the other language. Omit one and it is gone; change one and it costs you again, because a distorted fact is worse than a missing one for the person relying on you.
Fluency, grammar and vocabulary, and register. This is where two candidates who conveyed identical content end up several marks apart — one sounded like an interpreter, the other sounded like they were guessing.
The rule that catches people: you need 63 out of 90 overall and at least 29 out of 45 on each dialogue. A brilliant health & medical dialogue cannot rescue a weak business & employment one. How CCL scoring really works.
Full transcript with model answers
Both dialogues in full: the source speech, the model interpretation in Gurmukhi with transliteration, the information units an assessor is counting, and the specific error each segment tends to produce.
Immunisation Catch-Up at the Practice Nurse Clinic
Your brief. A practice nurse at a bulk-billing GP clinic in Craigieburn sees a Punjabi-speaking mother and her four-year-old daughter Jasleen, who moved from Ludhiana fourteen months ago. The Australian Immunisation Register shows two overdue doses. The nurse must set a catch-up schedule, explain how the Register feeds childcare enrolment and family payments, separate normal reactions from ones that need a doctor, give a paracetamol dose by weight, and obtain written consent.
Speakers: Practice nurse at a bulk-billing GP clinic (English) and Punjabi-speaking mother of a four-year-old girl (Punjabi). You interpret for both.
- 1. Nurse HollingsEnglish Punjabi36 words
Thanks for bringing Jasleen in. The Australian Immunisation Register shows she is overdue for two vaccines, the eighteen month and the four year doses. I will need you to sign the consent form before we start.
Model interpretationਜਸਲੀਨ ਨੂੰ ਲਿਆਉਣ ਲਈ ਧੰਨਵਾਦ। ਆਸਟ੍ਰੇਲੀਅਨ ਇਮਿਊਨਾਈਜ਼ੇਸ਼ਨ ਰਜਿਸਟਰ ਦੱਸਦਾ ਹੈ ਕਿ ਉਸ ਦੇ ਦੋ ਟੀਕੇ ਬਕਾਇਆ ਹਨ, ਅਠਾਰਾਂ ਮਹੀਨੇ ਵਾਲਾ ਅਤੇ ਚਾਰ ਸਾਲ ਵਾਲਾ। ਸ਼ੁਰੂ ਕਰਨ ਤੋਂ ਪਹਿਲਾਂ ਤੁਹਾਨੂੰ ਸਹਿਮਤੀ ਫਾਰਮ ਉੱਤੇ ਦਸਤਖ਼ਤ ਕਰਨੇ ਪੈਣਗੇ।
Jasleen nu liaaun layi dhanvaad. Australian Immunisation Register dassda hai ki us de do teeke bakaaya han, athaaran mahine vaala ate chaar saal vaala. shuru karan ton pahilan tuhanu sahimti faaram utte dastkhat karne painge.
What must survive (6 marks of information)- the child is named Jasleen
- the Australian Immunisation Register named in full
- two vaccines overdue, not one
- the eighteen-month dose
- the four-year dose
- consent form must be signed before anything is given
Terms in this segment- vaccine / injection — ਟੀਕਾ teeka
- overdue / outstanding — ਬਕਾਇਆ bakaaya
- consent form — ਸਹਿਮਤੀ ਫਾਰਮ sahimti faaram
Where marks go here: Candidates compress "the eighteen month and the four year doses" into "some needles are missing" and lose two separate marks. The consent instruction is also routinely downgraded from an obligation to a suggestion; the nurse says it must happen before they start, not that it would be nice.
- 2. Mrs SandhuPunjabi English35 words
ਜੀ ਹਾਂ, ਇਹ ਲਓ ਉਸ ਦਾ ਕਾਰਡ। ਅਸੀਂ ਚੌਦਾਂ ਮਹੀਨੇ ਪਹਿਲਾਂ ਲੁਧਿਆਣੇ ਤੋਂ ਆਏ ਸੀ ਅਤੇ ਉੱਥੇ ਉਸ ਦੇ ਬਹੁਤੇ ਟੀਕੇ ਲੱਗ ਗਏ ਸਨ। ਪਰ ਇੱਕ ਸਫ਼ਾ ਗੁੰਮ ਹੈ। ਕੀ ਇਹ ਕਾਰਡ ਇੱਥੇ ਮੰਨਿਆ ਜਾਵੇਗਾ?
jee haan, ih lao us da card. asin chaudaan mahine pahilan Ludhiane ton aaye see ate uthe us de bahute teeke lagg gaye san. par ikk safa gumm hai. ki ih card ithe mannia javega?
Model interpretationYes, here is her card. We came from Ludhiana fourteen months ago and she had most of her needles there, but one page is missing. Will this card be accepted here?
What must survive (5 marks of information)- hands over the overseas record card
- arrived from Ludhiana fourteen months ago
- most vaccines were given in India
- one page of the card is missing
- asks whether the card will be accepted in Australia
Terms in this segment- page — ਸਫ਼ਾ safa
- missing / lost — ਗੁੰਮ gumm
- most of them — ਬਹੁਤੇ bahute
Where marks go here: "ਬਹੁਤੇ ਟੀਕੇ" means most of them, not all of them; candidates who say "she had her vaccinations in India" delete the gap that the whole dialogue turns on. The missing page and the question about acceptance are two units, not one.
- 3. Nurse HollingsEnglish Punjabi39 words
A doctor has to assess that record before it can go onto the Register. Anything we cannot verify, we simply repeat, and an extra dose is safe. So today she needs two injections, and one more in four weeks.
Model interpretationਉਸ ਰਿਕਾਰਡ ਨੂੰ ਰਜਿਸਟਰ ਉੱਤੇ ਚੜ੍ਹਾਉਣ ਤੋਂ ਪਹਿਲਾਂ ਡਾਕਟਰ ਦਾ ਦੇਖਣਾ ਜ਼ਰੂਰੀ ਹੈ। ਜਿਹੜਾ ਟੀਕਾ ਅਸੀਂ ਪੱਕਾ ਨਹੀਂ ਕਰ ਸਕਦੇ, ਉਹ ਅਸੀਂ ਦੁਬਾਰਾ ਲਾ ਦਿੰਦੇ ਹਾਂ, ਅਤੇ ਵਾਧੂ ਖ਼ੁਰਾਕ ਨੁਕਸਾਨ ਨਹੀਂ ਕਰਦੀ। ਸੋ ਅੱਜ ਉਸ ਦੇ ਦੋ ਟੀਕੇ ਲੱਗਣਗੇ, ਅਤੇ ਇੱਕ ਹੋਰ ਚਾਰ ਹਫ਼ਤਿਆਂ ਬਾਅਦ।
us record nu Register utte charhaaun ton pahilan daakatar da dekhna zaroori hai. jihrha teeka asin pakka nahin kar sakde, uh asin dubaara laa dinde haan, ate vaadhu khuraak nuksaan nahin kardi. so ajj us de do teeke lagange, ate ikk hor chaar haftian baad.
What must survive (6 marks of information)- a doctor must assess the overseas record first
- only then can it go onto the Register
- unverifiable doses are repeated
- an extra dose is safe
- two injections today
- one more in four weeks
Terms in this segment- to assess / look at — ਦੇਖਣਾ dekhna
- to confirm / verify — ਪੱਕਾ ਕਰਨਾ pakka karna
- dose — ਖ਼ੁਰਾਕ khuraak
- extra / additional — ਵਾਧੂ vaadhu
Where marks go here: The reassurance and the schedule get merged, so "an extra dose is safe" disappears and the mother is left sounding as if repeat doses are a risk she has to accept. Two today plus one in four weeks is three numbers; assessors tick each one.
- 4. Mrs SandhuPunjabi English35 words
ਇੱਕ ਗੱਲ ਹੋਰ ਪੁੱਛਣੀ ਸੀ। ਚਾਈਲਡ ਕੇਅਰ ਵਾਲੇ ਕਹਿੰਦੇ ਹਨ ਕਿ ਸੱਤ ਸਤੰਬਰ ਤੋਂ ਪਹਿਲਾਂ ਟੀਕਿਆਂ ਦਾ ਸਟੇਟਮੈਂਟ ਦੇਣਾ ਪਵੇਗਾ। ਮੇਰੀ ਸਹੇਲੀ ਕਹਿੰਦੀ ਹੈ ਕਿ ਟੀਕੇ ਪਿੱਛੇ ਰਹਿ ਜਾਣ ਤਾਂ ਸੈਂਟਰਲਿੰਕ ਪੈਸੇ ਕੱਟ ਦਿੰਦਾ ਹੈ।
ikk gall hor puchhni see. child care vaale kahinde han ki satt satambar ton pahilan teekian da statement dena pavega. meri saheli kahindi hai ki teeke pichhe reh jaan taan Centrelink paise katt dinda hai.
Model interpretationI wanted to ask one more thing. The childcare centre says I have to give them an immunisation statement before the seventh of September. My friend says that if a child falls behind, Centrelink cuts your payments.
What must survive (5 marks of information)- childcare centre requires an immunisation statement
- deadline is the seventh of September
- reported second-hand from a friend, not as fact
- the claim is that falling behind cuts payments
- Centrelink named as the payer
Terms in this segment- childcare centre — ਚਾਈਲਡ ਕੇਅਰ ਸੈਂਟਰ child care centre
- friend (female) — ਸਹੇਲੀ saheli
- to fall behind — ਪਿੱਛੇ ਰਹਿ ਜਾਣਾ pichhe reh jaana
Where marks go here: The mother is quoting a friend, not stating the law. Candidates who drop "ਮੇਰੀ ਸਹੇਲੀ ਕਹਿੰਦੀ ਹੈ" turn hearsay into an assertion and lose the attribution mark, and the seventh of September is often heard as the seventeenth.
- 5. Nurse HollingsEnglish Punjabi40 words
I will record both doses today and the Register updates overnight. You can download the statement from myGov. A child on an approved catch-up counts as up to date, so you keep the supplement, around nine hundred dollars a year.
Model interpretationਮੈਂ ਅੱਜ ਦੋਵੇਂ ਟੀਕੇ ਦਰਜ ਕਰ ਦਿਆਂਗੀ ਅਤੇ ਰਜਿਸਟਰ ਰਾਤੋ-ਰਾਤ ਅੱਪਡੇਟ ਹੋ ਜਾਂਦਾ ਹੈ। ਤੁਸੀਂ ਸਟੇਟਮੈਂਟ ਮਾਈਗੌਵ ਤੋਂ ਡਾਊਨਲੋਡ ਕਰ ਸਕਦੇ ਹੋ। ਜਿਹੜਾ ਬੱਚਾ ਮਨਜ਼ੂਰਸ਼ੁਦਾ ਕੈਚ-ਅੱਪ ਉੱਤੇ ਹੋਵੇ, ਉਹ ਪੂਰਾ ਹੀ ਮੰਨਿਆ ਜਾਂਦਾ ਹੈ, ਸੋ ਤੁਹਾਡਾ ਸਪਲੀਮੈਂਟ, ਤਕਰੀਬਨ ਨੌਂ ਸੌ ਡਾਲਰ ਸਾਲ ਦਾ, ਮਿਲਦਾ ਰਹੇਗਾ।
main ajj doven teeke daraj kar diaangi ate Register raato-raat update ho jaanda hai. tusin statement myGov ton download kar sakde ho. jihrha bachcha manzoorshuda catch-up utte hove, uh poora hee mannia jaanda hai, so tuhada supplement, takreeban naun sau dollar saal da, milda rahega.
What must survive (6 marks of information)- both doses recorded today
- the Register updates overnight
- the statement is downloaded from myGov
- a child on an approved catch-up counts as up to date
- the supplement is around nine hundred dollars a year
- the payment is therefore kept, not cut
Terms in this segment- to record / enter — ਦਰਜ ਕਰਨਾ daraj karna
- approved — ਮਨਜ਼ੂਰਸ਼ੁਦਾ manzoorshuda
- supplement — ਸਪਲੀਮੈਂਟ supplement
Where marks go here: This segment answers the friend's rumour, so the conditional is load-bearing: the payment survives only because she is on an approved catch-up. Candidates who state "your payment is safe" without the condition give false reassurance, and "around nine hundred dollars" must stay hedged and stay annual.
- 6. Mrs SandhuPunjabi English37 words
ਇਹ ਸੁਣ ਕੇ ਤਸੱਲੀ ਹੋਈ। ਪਿਛਲੀ ਵਾਰ ਟੀਕੇ ਤੋਂ ਬਾਅਦ ਉਸ ਨੂੰ ਦੋ ਦਿਨ ਬੁਖ਼ਾਰ ਰਿਹਾ ਸੀ ਅਤੇ ਬਾਂਹ ਸੁੱਜ ਗਈ ਸੀ। ਹੁਣ ਉਸ ਦਾ ਭਾਰ ਸੋਲਾਂ ਕਿੱਲੋ ਹੈ। ਕੀ ਮੈਂ ਘਰ ਵਾਲੀ ਪੈਰਾਸੀਟਾਮੋਲ ਦੇ ਸਕਦੀ ਹਾਂ?
ih sun ke tasalli hoyi. pichhli vaar teeke ton baad us nu do din bukhaar riha see ate baanh sujj gayi see. hun us da bhaar solaan killo hai. ki main ghar vaali paracetamol de sakdi haan?
Model interpretationThat is a relief. Last time, after her needles, she had a fever for two days and her arm swelled up. She weighs sixteen kilos now. Can I give her the paracetamol we have at home?
What must survive (5 marks of information)- expresses relief
- previous reaction: fever lasting two days
- previous reaction: swollen arm
- the child now weighs sixteen kilos
- asks permission to use paracetamol already at home
Terms in this segment- weight — ਭਾਰ bhaar
- to swell — ਸੁੱਜਣਾ sujjna
- fever — ਬੁਖ਼ਾਰ bukhaar
- relief / reassurance — ਤਸੱਲੀ tasalli
Where marks go here: The weight is the input to the next segment's dose, so sixteen kilos has to survive intact; a candidate who says "she is small" or guesses fifteen has already broken the calculation the nurse is about to give. Two days of fever and a swollen arm are separate reactions.
- 7. Nurse HollingsEnglish Punjabi40 words
A sore arm and mild fever are normal. You may give paracetamol, fifteen milligrams per kilo, so two hundred and forty milligrams at sixteen kilos, four doses maximum in a day. You must ring us if she struggles to breathe.
Model interpretationਬਾਂਹ ਦਾ ਦੁਖਣਾ ਅਤੇ ਹਲਕਾ ਬੁਖ਼ਾਰ ਆਮ ਗੱਲ ਹੈ। ਤੁਸੀਂ ਪੈਰਾਸੀਟਾਮੋਲ ਦੇ ਸਕਦੇ ਹੋ, ਹਰ ਕਿੱਲੋ ਪਿੱਛੇ ਪੰਦਰਾਂ ਮਿਲੀਗ੍ਰਾਮ, ਯਾਨੀ ਸੋਲਾਂ ਕਿੱਲੋ ਲਈ ਦੋ ਸੌ ਚਾਲੀ ਮਿਲੀਗ੍ਰਾਮ, ਦਿਨ ਵਿੱਚ ਵੱਧ ਤੋਂ ਵੱਧ ਚਾਰ ਖ਼ੁਰਾਕਾਂ। ਪਰ ਜੇ ਉਸ ਨੂੰ ਸਾਹ ਲੈਣ ਵਿੱਚ ਤਕਲੀਫ਼ ਹੋਵੇ ਤਾਂ ਸਾਨੂੰ ਫ਼ੋਨ ਕਰਨਾ ਲਾਜ਼ਮੀ ਹੈ।
baanh da dukhna ate halka bukhaar aam gall hai. tusin paracetamol de sakde ho, har killo pichhe pandraan milligram, yaani solaan killo layi do sau chaali milligram, din vich vadh ton vadh chaar khuraakaan. par je us nu saah lain vich takleef hove taan saanu phone karna laazmi hai.
What must survive (6 marks of information)- sore arm and mild fever are normal
- paracetamol is permitted, not required
- fifteen milligrams per kilogram
- two hundred and forty milligrams at sixteen kilos
- four doses maximum in a day
- must ring the clinic if she struggles to breathe
Terms in this segment- milligram — ਮਿਲੀਗ੍ਰਾਮ milligram
- per kilo — ਹਰ ਕਿੱਲੋ ਪਿੱਛੇ har killo pichhe
- difficulty breathing — ਸਾਹ ਲੈਣ ਵਿੱਚ ਤਕਲੀਫ਼ saah lain vich takleef
- compulsory / must — ਲਾਜ਼ਮੀ laazmi
Where marks go here: A distorted dose is far worse here than a dropped one: saying two hundred and forty per kilo, or fifteen millilitres, converts safety advice into an overdose instruction, and assessors treat that as a serious accuracy failure rather than a missed detail. If you cannot hold the arithmetic, render both figures exactly as spoken and let them stand. The may/must contrast is also scored: paracetamol is optional, the phone call is not.
- 8. Mrs SandhuPunjabi English36 words
ਠੀਕ ਹੈ, ਮੈਂ ਹੁਣੇ ਸਹਿਮਤੀ ਫਾਰਮ ਉੱਤੇ ਦਸਤਖ਼ਤ ਕਰ ਦਿੰਦੀ ਹਾਂ। ਤਾਂ ਅੱਜ ਦੋ ਟੀਕੇ, ਅਗਲਾ ਦੋ ਸਤੰਬਰ ਨੂੰ, ਅਤੇ ਬੁਖ਼ਾਰ ਹੋਵੇ ਤਾਂ ਦੋ ਸੌ ਚਾਲੀ ਮਿਲੀਗ੍ਰਾਮ। ਮੈਂ ਕੱਲ੍ਹ ਸਟੇਟਮੈਂਟ ਚਾਈਲਡ ਕੇਅਰ ਸੈਂਟਰ ਨੂੰ ਭੇਜ ਦਿਆਂਗੀ।
theek hai, main hune sahimti faaram utte dastkhat kar dindi haan. taan ajj do teeke, agla do satambar nu, ate bukhaar hove taan do sau chaali milligram. main kallh statement child care centre nu bhej diaangi.
Model interpretationAll right, I will sign the consent form now. So it is two needles today, the next one on the second of September, and two hundred and forty milligrams if she gets a fever. I will send the statement to the childcare centre tomorrow.
What must survive (5 marks of information)- agrees to sign the consent form now
- two needles today
- next appointment on the second of September
- two hundred and forty milligrams only if she gets a fever
- will send the statement to the centre tomorrow
Terms in this segment- signature — ਦਸਤਖ਼ਤ dastkhat
- tomorrow — ਕੱਲ੍ਹ kallh
- next one — ਅਗਲਾ agla
Where marks go here: This is a read-back, so every number has to match what was said earlier: the second of September is the mother's own conversion of "four weeks", and candidates who blur it back into "next month" lose a date the assessor is holding a tick box for. Note the condition on the dose, which is for fever, not routine.
Register and cultural mediation in this dialogue
- The nurse and the mother use ਤੁਸੀਂ throughout. Punjabi-speaking parents often address clinic staff as ਭੈਣ ਜੀ or ਡਾਕਟਰ ਸਾਹਬ; keep the respectful register the speaker used, but do not add honorifics into the English that were never spoken.
- Linking vaccination to money is an Australian policy invention with no equivalent back home. Parents from Punjab expect immunisation to be a health matter only, so the Register, the childcare rule and the Family Tax Benefit supplement need to be rendered as three distinct things rather than one vague 'government rule'.
- Overseas paper records from Indian clinics are common and are usually accepted after a GP assesses them. Interpreters should resist the urge to reassure the parent themselves; if the nurse hedges with 'a doctor has to assess', that hedge is part of the message and must survive.
Immunisation Catch-Up at the Practice Nurse Clinic — glossary (14 terms)
Learn these before you sit the paper a second time. More health & medical vocabulary.
| English | Punjabi | Transliteration |
|---|---|---|
| Australian Immunisation RegisterA national database with no Punjabi equivalent. Keep the English name and, on first mention, add a two-word gloss such as ਟੀਕਿਆਂ ਦਾ ਸਰਕਾਰੀ ਰਿਕਾਰਡ. | ਆਸਟ੍ਰੇਲੀਅਨ ਇਮਿਊਨਾਈਜ਼ੇਸ਼ਨ ਰਜਿਸਟਰ | Australian Immunisation Register |
| immunisation history statementThe printable proof a childcare centre asks for. It is a document, not a certificate of exemption. | ਟੀਕਿਆਂ ਦਾ ਸਟੇਟਮੈਂਟ | teekian da statement |
| catch-up schedule | ਕੈਚ-ਅੱਪ ਸ਼ਡਿਊਲ | catch-up schedule |
| vaccine / injectionOne Punjabi word covers vaccine, injection and needle; when the source distinguishes 'two vaccines' from 'two injections', lean on the numeral to keep them apart. | ਟੀਕਾ | teeka |
| dose | ਖ਼ੁਰਾਕ | khuraak |
| overdue | ਬਕਾਇਆ | bakaaya |
| consent form | ਸਹਿਮਤੀ ਫਾਰਮ | sahimti faaram |
| side effect / reaction | ਮਾੜਾ ਅਸਰ | maarha asar |
| fever | ਬੁਖ਼ਾਰ | bukhaar |
| to swell / swelling | ਸੁੱਜਣਾ | sujjna |
| body weight | ਭਾਰ | bhaar |
| milligramDo not let it drift to ਮਿਲੀਲੀਟਰ; millilitres of syrup and milligrams of drug are different quantities and the confusion is a safety error. | ਮਿਲੀਗ੍ਰਾਮ | milligram |
| myGovKeep as a proper noun; it is the login portal, not Medicare and not Centrelink. | ਮਾਈਗੌਵ | myGov |
| Family Tax Benefit supplement | ਫੈਮਿਲੀ ਟੈਕਸ ਬੈਨੇਫਿਟ ਸਪਲੀਮੈਂਟ | Family Tax Benefit supplement |
Fair Work Session: Recovering an Underpayment
Your brief. A Fair Work Ombudsman information officer meets a Punjabi-speaking former hospitality worker at a free session in a Parramatta community centre. He was paid a flat cash rate for eleven months of mostly weekend work, was given no pay slips, and did three unpaid trial shifts before he started. The officer must explain his award classification and correct rate, penalty rates and the casual loading, why the unpaid trials were unlawful, the record-keeping rules, the six-year time limit, and his protection from retaliation.
Speakers: Fair Work Ombudsman information officer (English) and Punjabi-speaking former restaurant worker (Punjabi). You interpret for both.
- 1. Ms PalmerEnglish Punjabi37 words
Thank you for coming in. This session is free and confidential, and we will not report your visa status to immigration. You told our helpline that the restaurant underpaid you. What were you actually paid an hour?
Model interpretationਆਉਣ ਲਈ ਧੰਨਵਾਦ। ਇਹ ਮੀਟਿੰਗ ਮੁਫ਼ਤ ਹੈ ਅਤੇ ਗੁਪਤ ਰਹੇਗੀ, ਅਤੇ ਅਸੀਂ ਤੁਹਾਡਾ ਵੀਜ਼ਾ ਸਟੇਟਸ ਇਮੀਗ੍ਰੇਸ਼ਨ ਨੂੰ ਨਹੀਂ ਦੱਸਾਂਗੇ। ਤੁਸੀਂ ਸਾਡੀ ਹੈਲਪਲਾਈਨ ਨੂੰ ਦੱਸਿਆ ਸੀ ਕਿ ਰੈਸਟੋਰੈਂਟ ਨੇ ਤੁਹਾਨੂੰ ਘੱਟ ਤਨਖ਼ਾਹ ਦਿੱਤੀ। ਤੁਹਾਨੂੰ ਅਸਲ ਵਿੱਚ ਪ੍ਰਤੀ ਘੰਟਾ ਕਿੰਨੇ ਪੈਸੇ ਮਿਲਦੇ ਸਨ?
aaun layi dhanvaad. ih meeting muft hai ate gupat rahegi, ate asin tuhada visa status immigration nu nahin dassaange. tusin saadi helpline nu dassia see ki restaurant ne tuhanu ghatt tankhaah ditti. tuhanu asal vich prati ghanta kinne paise milde san?
What must survive (5 marks of information)- the session is free
- the session is confidential
- his visa status is not reported to immigration
- he contacted the helpline about being underpaid
- asks what he was actually paid per hour
Terms in this segment- confidential — ਗੁਪਤ gupat
- wages / pay — ਤਨਖ਼ਾਹ tankhaah
- per hour — ਪ੍ਰਤੀ ਘੰਟਾ prati ghanta
Where marks go here: Free and confidential are two separate assurances and the immigration point is a third; candidates routinely fuse them into "do not worry, this is private" and lose two units at the very start. Keep "an hour" on the final question, or the answer that follows loses its unit.
- 2. Mr DhillonPunjabi English35 words
ਮੈਂ ਹੈਰਿਸ ਪਾਰਕ ਦੇ ਇੱਕ ਰੈਸਟੋਰੈਂਟ ਵਿੱਚ ਗਿਆਰਾਂ ਮਹੀਨੇ ਕੰਮ ਕੀਤਾ। ਹਫ਼ਤੇ ਦੇ ਚੌਵੀ ਘੰਟੇ, ਬਹੁਤਾ ਕਰਕੇ ਸ਼ਨੀਵਾਰ ਅਤੇ ਐਤਵਾਰ। ਉਹ ਮੈਨੂੰ ਪੱਚੀ ਡਾਲਰ ਘੰਟਾ ਨਕਦ ਦਿੰਦੇ ਸਨ ਅਤੇ ਕਦੇ ਕੋਈ ਪੇ ਸਲਿੱਪ ਨਹੀਂ ਦਿੱਤੀ।
main Harris Park de ikk restaurant vich giaraan mahine kamm keeta. hafte de chauvi ghante, bahuta karke shanivaar ate aitvaar. uh mainu pachchi dollar ghanta nakad dinde san ate kade koi pay slip nahin ditti.
Model interpretationI worked at a restaurant in Harris Park for eleven months, twenty-four hours a week, mostly Saturdays and Sundays. They paid me twenty-five dollars an hour in cash and never gave me a pay slip.
What must survive (6 marks of information)- restaurant in Harris Park
- eleven months of work
- twenty-four hours a week
- mostly Saturdays and Sundays
- twenty-five dollars an hour, paid in cash
- never received a pay slip
Terms in this segment- cash — ਨਕਦ nakad
- pay slip — ਪੇ ਸਲਿੱਪ pay slip
- mostly — ਬਹੁਤਾ ਕਰਕੇ bahuta karke
Where marks go here: Four numbers land in thirty-five words: eleven, twenty-four, twenty-five and the two weekend days. Candidates who keep the dollar figure but drop the weekly hours destroy the total the officer builds later, and "never gave me a pay slip" is an absolute that must not soften to "rarely".
- 3. Ms PalmerEnglish Punjabi38 words
Your duties put you at level two under the Restaurant Industry Award. For a casual that is about thirty-three dollars an hour, including the twenty-five per cent casual loading, so you were roughly eight dollars an hour short.
Model interpretationਤੁਹਾਡੇ ਕੰਮ ਦੇ ਹਿਸਾਬ ਨਾਲ ਤੁਸੀਂ ਰੈਸਟੋਰੈਂਟ ਇੰਡਸਟਰੀ ਅਵਾਰਡ ਵਿੱਚ ਲੈਵਲ ਦੋ ਉੱਤੇ ਆਉਂਦੇ ਹੋ। ਕੈਜ਼ੁਅਲ ਲਈ ਇਹ ਤਕਰੀਬਨ ਤੇਤੀ ਡਾਲਰ ਘੰਟਾ ਬਣਦਾ ਹੈ, ਜਿਸ ਵਿੱਚ ਪੱਚੀ ਫ਼ੀਸਦੀ ਕੈਜ਼ੁਅਲ ਲੋਡਿੰਗ ਸ਼ਾਮਲ ਹੈ, ਸੋ ਤੁਹਾਨੂੰ ਤਕਰੀਬਨ ਅੱਠ ਡਾਲਰ ਘੰਟਾ ਘੱਟ ਮਿਲਦੇ ਰਹੇ।
tuhade kamm de hisaab naal tusin Restaurant Industry Award vich level do utte aaunde ho. casual layi ih takreeban teti dollar ghanta banda hai, jis vich pachchi feesdi casual loading shaamal hai, so tuhanu takreeban atth dollar ghanta ghatt milde rahe.
What must survive (5 marks of information)- classified at level two
- under the Restaurant Industry Award
- about thirty-three dollars an hour for a casual
- the twenty-five per cent casual loading is already included
- roughly eight dollars an hour short
Terms in this segment- award (industrial instrument) — ਅਵਾਰਡ award
- casual loading — ਕੈਜ਼ੁਅਲ ਲੋਡਿੰਗ casual loading
- per cent — ਫ਼ੀਸਦੀ feesdi
- short / less — ਘੱਟ ghatt
Where marks go here: Here a wrong figure costs more than a missing one: if you turn twenty-five per cent into twenty-five dollars, or say the loading is added on top of thirty-three, you have handed the client a rate that is simply untrue and the assessor marks it as distortion, not omission. Keep both hedges, "about" and "roughly".
- 4. Mr DhillonPunjabi English35 words
ਅੱਠ ਡਾਲਰ ਘੰਟਾ? ਮੈਂ ਤਾਂ ਹਰ ਸ਼ਨੀਵਾਰ ਅਤੇ ਬਹੁਤੇ ਐਤਵਾਰ ਕੰਮ ਕੀਤਾ ਹੈ। ਅਤੇ ਕੰਮ ਉੱਤੇ ਰੱਖਣ ਤੋਂ ਪਹਿਲਾਂ ਮੈਨੂੰ ਅੱਠ-ਅੱਠ ਘੰਟੇ ਦੀਆਂ ਤਿੰਨ ਸ਼ਿਫ਼ਟਾਂ ਬਿਨਾਂ ਪੈਸੇ ਟਰਾਇਲ ਵਜੋਂ ਕਰਵਾਈਆਂ ਸਨ। ਕੀ ਇਹ ਜਾਇਜ਼ ਹੈ?
atth dollar ghanta? main taan har shanivaar ate bahute aitvaar kamm keeta hai. ate kamm utte rakkhan ton pahilan mainu atth-atth ghante dian tinn shiftaan binaan paise trial vajon karvaaiaan san. ki ih jaaiz hai?
Model interpretationEight dollars an hour? I worked every Saturday and most Sundays. And before they hired me they made me do three trial shifts of eight hours each without any pay. Is that allowed?
What must survive (6 marks of information)- reacts to the eight dollar an hour gap
- every Saturday, most Sundays
- three trial shifts before being hired
- eight hours each
- no pay for the trials
- asks whether that is lawful
Terms in this segment- trial shift — ਟਰਾਇਲ ਸ਼ਿਫ਼ਟ trial shift
- without pay — ਬਿਨਾਂ ਪੈਸੇ binaan paise
- lawful / permitted — ਜਾਇਜ਼ jaaiz
Where marks go here: "ਅੱਠ-ਅੱਠ ਘੰਟੇ" is a distributive: eight hours each, three times over, not eight hours in total. Candidates who render it as "three shifts of eight hours" are right, but those who say "eight hours of trial" lose sixteen unpaid hours from the claim.
- 5. Ms PalmerEnglish Punjabi39 words
No. Weekend work carries penalty rates as well, so the Sunday gap is wider again. An unpaid trial is only lawful as a short demonstration under supervision; three eight-hour shifts on the floor is work and must be paid.
Model interpretationਨਹੀਂ। ਹਫ਼ਤੇ ਦੇ ਅੰਤ ਵਾਲੇ ਕੰਮ ਉੱਤੇ ਪੈਨਲਟੀ ਰੇਟ ਵੀ ਲੱਗਦੇ ਹਨ, ਸੋ ਐਤਵਾਰ ਦਾ ਫ਼ਰਕ ਹੋਰ ਵੀ ਵੱਡਾ ਹੈ। ਬਿਨਾਂ ਪੈਸੇ ਵਾਲਾ ਟਰਾਇਲ ਸਿਰਫ਼ ਉਦੋਂ ਜਾਇਜ਼ ਹੈ ਜਦੋਂ ਕਿਸੇ ਦੀ ਨਿਗਰਾਨੀ ਹੇਠ ਥੋੜ੍ਹੇ ਸਮੇਂ ਲਈ ਹੁਨਰ ਦਿਖਾਉਣਾ ਹੋਵੇ। ਅੱਠ-ਅੱਠ ਘੰਟੇ ਦੀਆਂ ਤਿੰਨ ਸ਼ਿਫ਼ਟਾਂ ਕੰਮ ਹਨ ਅਤੇ ਉਨ੍ਹਾਂ ਦੇ ਪੈਸੇ ਮਿਲਣੇ ਲਾਜ਼ਮੀ ਹਨ।
nahin. hafte de ant vaale kamm utte penalty rate vi lagde han, so aitvaar da farak hor vi vadda hai. binaan paise vaala trial sirf udon jaaiz hai jadon kise di nigraani heth thorhe samen layi hunar dikhaauna hove. atth-atth ghante dian tinn shiftaan kamm han ate unhaan de paise milne laazmi han.
What must survive (6 marks of information)- answers no to the trial shifts being lawful
- penalty rates apply to weekend work as well
- the Sunday gap is wider again
- an unpaid trial is lawful only as a short demonstration under supervision
- three eight-hour shifts on the floor count as work
- that work must be paid
Terms in this segment- penalty rates — ਪੈਨਲਟੀ ਰੇਟ penalty rate
- supervision — ਨਿਗਰਾਨੀ nigraani
- skill — ਹੁਨਰ hunar
- difference / gap — ਫ਼ਰਕ farak
Where marks go here: The "only if" is the whole legal test. Candidates who say unpaid trials are illegal, full stop, misstate the law in the client's favour and the assessor scores it as a distortion. Penalty rates are on top of the loading already mentioned, not instead of it.
- 6. Mr DhillonPunjabi English37 words
ਮੈਂ ਉਹ ਨੌਕਰੀ ਮਾਰਚ ਵਿੱਚ ਛੱਡ ਦਿੱਤੀ ਸੀ। ਮੇਰਾ ਭਰਾ ਹਾਲੇ ਵੀ ਉੱਥੇ ਕੰਮ ਕਰਦਾ ਹੈ, ਅਤੇ ਮੈਨੇਜਰ ਕਹਿੰਦਾ ਹੈ ਕਿ ਜੋ ਸ਼ਿਕਾਇਤ ਕਰੇਗਾ ਉਸ ਦੀਆਂ ਸ਼ਿਫ਼ਟਾਂ ਬੰਦ। ਕੀ ਮੇਰੇ ਲਈ ਹੁਣ ਬਹੁਤ ਦੇਰ ਹੋ ਗਈ ਹੈ?
main uh naukri March vich chhadd ditti see. mera bharaa haale vi uthe kamm karda hai, ate manager kahinda hai ki jo shikaayat karega us dian shiftaan band. ki mere layi hun bahut der ho gayi hai?
Model interpretationI left that job in March. My brother still works there, and the manager says that anyone who complains will lose their shifts. Is it too late for me now?
What must survive (5 marks of information)- he left the job in March
- his brother still works there
- the manager threatened anyone who complains
- the threat is loss of shifts
- asks whether he is out of time
Terms in this segment- to quit / leave a job — ਨੌਕਰੀ ਛੱਡਣਾ naukri chhaddna
- complaint — ਸ਼ਿਕਾਇਤ shikaayat
- brother — ਭਰਾ bharaa
Where marks go here: ਭਰਾ is a brother by blood here, and flattening it to "a relative" or "a friend" loses the person the retaliation warning in the next segment is about. The manager's threat is reported speech about anyone, not a threat made directly to this worker.
- 7. Ms PalmerEnglish Punjabi39 words
No. You have six years from each underpayment to claim it, so March is well inside the limit. Your employer must keep pay records for seven years, and it is unlawful to cut your brother's shifts because you asked.
Model interpretationਨਹੀਂ। ਹਰ ਘੱਟ ਦਿੱਤੀ ਤਨਖ਼ਾਹ ਲਈ ਤੁਹਾਡੇ ਕੋਲ ਛੇ ਸਾਲ ਦਾ ਸਮਾਂ ਹੁੰਦਾ ਹੈ, ਸੋ ਮਾਰਚ ਤਾਂ ਸਮੇਂ ਦੇ ਚੰਗੀ ਤਰ੍ਹਾਂ ਅੰਦਰ ਹੈ। ਮਾਲਕ ਲਈ ਤਨਖ਼ਾਹ ਦਾ ਰਿਕਾਰਡ ਸੱਤ ਸਾਲ ਰੱਖਣਾ ਲਾਜ਼ਮੀ ਹੈ, ਅਤੇ ਤੁਹਾਡੇ ਪੁੱਛਣ ਕਰਕੇ ਤੁਹਾਡੇ ਭਰਾ ਦੀਆਂ ਸ਼ਿਫ਼ਟਾਂ ਕੱਟਣਾ ਗ਼ੈਰ-ਕਾਨੂੰਨੀ ਹੈ।
nahin. har ghatt ditti tankhaah layi tuhade kol chhe saal da samaan hunda hai, so March taan samen de changi tarhaan andar hai. maalak layi tankhaah da record satt saal rakkhna laazmi hai, ate tuhade puchhan karke tuhade bharaa dian shiftaan kattna ghair-kaanooni hai.
What must survive (6 marks of information)- six years from each underpayment to claim
- March is well inside the limit
- the employer must keep pay records
- records must be kept for seven years
- cutting the brother's shifts would be unlawful
- the trigger is that he asked about his pay
Terms in this segment- time limit — ਸਮੇਂ ਦੀ ਹੱਦ samen di hadd
- employer / owner — ਮਾਲਕ maalak
- unlawful — ਗ਼ੈਰ-ਕਾਨੂੰਨੀ ghair-kaanooni
- records — ਰਿਕਾਰਡ record
Where marks go here: Six years and seven years sit two clauses apart and swapping them is worse than dropping one: a client told he has seven years to claim may miss his deadline. Keep the two periods attached to their own subjects, the claim and the records.
- 8. Mr DhillonPunjabi English35 words
ਸ਼ੁਕਰੀਆ। ਮੇਰੇ ਫ਼ੋਨ ਵਿੱਚ ਰੋਸਟਰਾਂ ਦੀਆਂ ਫ਼ੋਟੋਆਂ ਹਨ ਅਤੇ ਬੈਂਕ ਸਟੇਟਮੈਂਟ ਵਿੱਚ ਨਕਦੀ ਜਮ੍ਹਾਂ ਹੋਈ ਦਿਸਦੀ ਹੈ। ਮੇਰੇ ਹਿਸਾਬ ਨਾਲ ਇਹ ਦਸ ਹਜ਼ਾਰ ਡਾਲਰ ਦੇ ਕਰੀਬ ਬਣਦੇ ਹਨ। ਮੈਂ ਸਾਰਾ ਕੁਝ ਮੰਗਲਵਾਰ ਨੂੰ ਲੈ ਆਵਾਂਗਾ।
shukriaa. mere phone vich rosteraan dian photoaan han ate bank statement vich nakdi jamhaan hoyi disdi hai. mere hisaab naal ih das hazaar dollar de kareeb bande han. main saara kujh mangalvaar nu lai aavaanga.
Model interpretationThank you. I have photos of the rosters on my phone, and the cash deposits show up in my bank statement. By my own calculation it comes to about ten thousand dollars. I will bring everything in on Tuesday.
What must survive (5 marks of information)- roster photos are on his phone
- cash deposits appear in his bank statement
- his own estimate is about ten thousand dollars
- the figure is his calculation, not the officer's
- he will bring everything in on Tuesday
Terms in this segment- roster — ਰੋਸਟਰ roster
- by my calculation — ਮੇਰੇ ਹਿਸਾਬ ਨਾਲ mere hisaab naal
- deposited (money) — ਜਮ੍ਹਾਂ jamhaan
Where marks go here: "ਮੇਰੇ ਹਿਸਾਬ ਨਾਲ" marks the ten thousand as the worker's own estimate. Present it as a settled amount and you have put a number in the Fair Work officer's mouth that she never gave, which is the classic attribution error at the end of a dialogue.
Register and cultural mediation in this dialogue
- Cash-in-hand hospitality work is common in the Punjabi community and carries real shame, so workers often understate what happened with softeners like ਕੋਈ ਗੱਲ ਨਹੀਂ. Interpret the hedge as spoken; do not firm it up into a complaint the client has not made.
- Awards, casual loading and penalty rates have no equivalent in Indian employment practice. The safest handling is the English term plus a short gloss the first time, then the English term alone once the officer has explained it.
- The officer speaks to an adult client in a professional register, so ਤੁਸੀਂ throughout. Punjabi speakers may address a female officer as ਮੈਡਮ or ਭੈਣ ਜੀ; carry that across as a plain 'you' in English rather than inventing an English honorific.
Fair Work Session: Recovering an Underpayment — glossary (14 terms)
Learn these before you sit the paper a second time. More business & employment vocabulary.
| English | Punjabi | Transliteration |
|---|---|---|
| Fair Work OmbudsmanKeep the name in English; it is the free regulator, not a court and not a union. A gloss like ਕੰਮ-ਕਾਜ ਦੇ ਹੱਕਾਂ ਵਾਲਾ ਸਰਕਾਰੀ ਦਫ਼ਤਰ works on first mention. | ਫੇਅਰ ਵਰਕ ਓਮਬਡਸਮੈਨ | Fair Work Ombudsman |
| award (industrial instrument)The single most common mistranslation in employment dialogues. It is a minimum-pay instrument, never an ਇਨਾਮ or prize. | ਅਵਾਰਡ | award |
| classification / level | ਲੈਵਲ | level |
| casual loadingThe twenty-five per cent paid instead of leave entitlements; it is included in the casual rate, not added afterwards. | ਕੈਜ਼ੁਅਲ ਲੋਡਿੰਗ | casual loading |
| penalty ratesExtra pay for weekends and public holidays. Nothing to do with a fine, which is what a literal Punjabi 'ਜੁਰਮਾਨਾ' would suggest. | ਪੈਨਲਟੀ ਰੇਟ | penalty rate |
| underpayment | ਘੱਟ ਤਨਖ਼ਾਹ | ghatt tankhaah |
| pay slip | ਪੇ ਸਲਿੱਪ | pay slip |
| unpaid trial shift | ਬਿਨਾਂ ਪੈਸੇ ਵਾਲੀ ਟਰਾਇਲ ਸ਼ਿਫ਼ਟ | binaan paise vaali trial shift |
| record keeping | ਰਿਕਾਰਡ ਰੱਖਣਾ | record rakkhna |
| time limit | ਸਮੇਂ ਦੀ ਹੱਦ | samen di hadd |
| unlawful | ਗ਼ੈਰ-ਕਾਨੂੰਨੀ | ghair-kaanooni |
| confidential | ਗੁਪਤ | gupat |
| roster | ਰੋਸਟਰ | roster |
| cash in handBeing paid cash is not itself unlawful; the breach is the rate and the missing pay slips. Do not let the interpretation imply the worker did something wrong. | ਨਕਦ | nakad |
Marking yourself is the slow way
It works, and it is free — but it takes twenty minutes per dialogue and it depends on you being honest about what you actually said. Inside the course you record your answer, and it is transcribed and scored against the model automatically, segment by segment, with the information you dropped highlighted. 112 dialogues across every CCL domain, unlimited scored mock tests, and a vocabulary bank that resurfaces the terms you keep missing.
No card to start. The free papers here stay free either way.
Questions about this mock test
- Do I need medical knowledge to interpret the immunisation dialogue?
- No, but you do need the arithmetic to survive. Nothing here requires you to know which vaccine is due at eighteen months; what you must do is carry fifteen milligrams per kilo, sixteen kilos and two hundred and forty milligrams through a single sentence without rounding, reordering or converting any of them.
- What happens if I get a dose or a pay rate slightly wrong?
- A distorted number is marked more harshly than an omitted one, because it creates false information the client can act on. Saying two hundred and forty millilitres instead of milligrams, or turning a twenty-five per cent loading into twenty-five dollars, is scored as a serious accuracy error rather than a small slip.
- Should Australian names like myGov, Centrelink and Fair Work be translated into Punjabi?
- Keep them in English, pronounced clearly, because they are proper nouns the client will have to find on a website or a letter. Adding a three or four word gloss on first mention is good practice and is not penalised; replacing them with a vague 'the government office' is, because the client cannot act on it.
- Do employment dialogues in the CCL test expect me to know the actual award rates?
- No. The figures are always given in the audio, and hedges like 'about thirty-three dollars' or 'roughly eight dollars short' are part of the message. Your job is to reproduce the rate, the percentage and the hedge, not to verify whether the Restaurant Industry Award really pays that this year.
- How do I handle the mother quoting her friend about Centrelink cutting payments?
- Keep the attribution. She says her friend told her, which makes it hearsay the nurse then corrects. If you render it as a statement of fact, you have changed a question into an assertion, and the nurse's answer about approved catch-up schedules stops making sense in the exchange.
- Is 'ਟੀਕਾ' enough for vaccine, injection and needle?
- In natural speech, yes, and Australian Punjabi speakers use it for all three. The risk is only when the source distinguishes them in one breath, such as two overdue vaccines that are given as two injections today; lean on the numerals and the timeframes so the assessor can still hear both facts.
Sit another paper
One mock is a data point; two are a trend. Pick a domain you have not practised — a real test will not let you choose.
- Mock test 14: Antenatal Visit & Licence Conversionfoundation
Health & Medical + Transport & Roads
- Mock test 8: WorkCover Claim & Rental Inspectionintermediate
Business & Employment + Housing & Property
- Mock test 4: Mock Test 4 — Partner Visa & Job Interviewintermediate
Immigration & Settlement + Business & Employment
Before you sit the real one
- How to sit a mock test properly — conditions, recording and what assessors deduct for.
- All free health & medical dialogues and all free business & employment dialogues — every paper in these domains, with a merged glossary and every examiner note.
- Health & Medical vocabulary and Business & Employment vocabulary — the terms these dialogues assume you know.
- What the real test costs — the price of finding out the hard way.
- The full CCL syllabus — every domain a real paper can draw from.
Last revised 2026-08-05. NaatiGuru is not affiliated with NAATI; these are original practice materials written to the published CCL test format.