Social & Community Services
Centrelink, aged care, NDIS and settlement services.
Social & Community Services
Centrelink, aged care, NDIS and settlement services.
- Unlock →Social & Community Services vocabularyVocabulary deck · 8 min
The high-value English ↔ Punjabi terms for this domain.
- Unlock →Centrelink: Claiming JobSeeker PaymentPractice dialogue · 14 min
A man who has recently lost his factory job comes to a Centrelink service centre to claim JobSeeker Payment. The service officer explains the claim process, identity requirements, fortnightly payments, the one-week waiting period, Rent Assistance and Family Tax Benefit for his children, and mutual obligation reporting. The Punjabi-speaking client is anxious about rent and his limited English.
- Unlock →Settlement Services: Help for a Newly Arrived FamilyPractice dialogue · 14 min
A woman who arrived in Australia three months ago visits a Migrant Resource Centre. The settlement caseworker explains free English classes through the Adult Migrant English Program, free childcare during class, enrolling her seven-year-old in school, and a skills-assessment pathway so her husband can work as an electrician. She is anxious, isolated and has limited English.
- Unlock →Aged Care: ACAT Assessment for a Home Care PackagePractice dialogue · 14 min
An assessor from the Aged Care Assessment Team visits a 75-year-old woman at home after her daughter requested help. They discuss her difficulty bathing and cooking, a Home Care Package and its four levels, the basic daily fee against her pension, matching a Punjabi-speaking care worker, and her fear of being sent to a care home. The client is reassured that the aim is staying at home.
- Unlock →NDIS: First Plan Meeting for a Child with AutismPractice dialogue · 14 min
A Local Area Coordinator meets a mother to build her six-year-old son's first NDIS plan. They discuss his autism and speech goals, funding under Core and Capacity Building, choice of a Punjabi-speaking therapist, plan-management options, and respite (short-term accommodation) because he has seizures and does not sleep. The plan can be reviewed as his needs change.
- Unlock →Housing: Eviction and an Emergency Accommodation RequestPractice dialogue · 14 min
A mother of three facing eviction next Friday comes to a homelessness service. The housing worker explains temporary emergency accommodation, priority housing for families at risk, the long general waitlist, the documents needed, and an interest-free bond loan for a private rental. The Punjabi-speaking client is ashamed to ask for help and frightened her children will have nowhere to sleep.
- Unlock →Family Violence: A Confidential Safety ConversationPractice dialogue · 14 min
A woman discloses family violence to a specialist support worker. The worker reassures her that the conversation is confidential, that the abuse and coercive control are against the law and not her fault, and explains refuges, support for women on partner-dependent visas, and that police involvement is her choice. The Punjabi-speaking client fears community shame and is afraid for herself and her children.
- Unlock →Carer Payment Versus Carer Allowance for a Father with DementiaPractice dialogue · 14 min
A Centrelink carer services officer explains the difference between Carer Payment and Carer Allowance, the ADAT and medical-report requirements, the 63-day respite limit and the income and assets test to a woman caring full-time for her 78-year-old father who has advanced dementia.
- Unlock →Assessing an Age Pension Claim With Overseas AssetsPractice dialogue · 14 min
A Centrelink financial information officer assesses a 67-year-old Punjabi man's Age Pension claim, explaining the assets and income tests, deeming, the ten-year residence rule and how his wife's wages affect the couple rate.
- Unlock →Centrelink Family Tax Benefit Overpayment and Repayment ArrangementPractice dialogue · 14 min
A Centrelink debt-recovery officer explains to a mother of three that an income estimate that was $18,000 too low has produced a $2,340 Family Tax Benefit Part A overpayment plus a separate Child Care Subsidy shortfall, and walks her through repayment, tax-return lodgement and her review rights.
- Unlock →Assessing a Disability Support Pension ClaimPractice dialogue · 14 min
A Job Capacity Assessor evaluates a 54-year-old former factory worker's Disability Support Pension claim following a spinal injury and diabetes, explaining the medical criteria, Impairment Tables, Program of Support and the JobSeeker alternative.
- Unlock →Falling Behind On Utility BillsPractice dialogue · 14 min
A financial counsellor at a community centre helps a Punjabi-speaking man who has fallen behind on a $1,780 electricity bill and a $600 gas bill after losing shifts, arranging a hardship plan, a utility relief grant, Centrepay, and a no-interest loan.
- Unlock →First Gambling Counselling SessionPractice dialogue · 14 min
A Gambler's Help counsellor holds a first session with a Punjabi-speaking man whose poker-machine and online betting losses of about $30,000 have put the family mortgage at risk, covering confidentiality, self-assessment, BetStop self-exclusion, a financial-counsellor referral and a safety plan.
- Unlock →Humanitarian Settlement Orientation For A Newly Arrived Refugee FamilyPractice dialogue · 14 min
A Humanitarian Settlement Program caseworker orients a family newly arrived on a Refugee (subclass 200) visa, covering the 18-week support period, Medicare and tax file number, the 510-hour AMEP, income support, and a sensitive torture-and-trauma counselling referral.
- Unlock →Aged Care Means Assessment For An Elderly MotherPractice dialogue · 14 min
A My Aged Care means-assessment officer explains to a Punjabi-speaking daughter the accommodation deposit, daily fees, means-tested care fee caps, and family-home treatment involved in moving her 82-year-old mother into a residential aged care home, while her father continues to live in the family home.
- Unlock →NDIS Plan Review After a Brain InjuryPractice dialogue · 14 min
An NDIS planner runs a scheduled twelve-month plan review with a 46-year-old man who has an acquired brain injury from a car accident, covering his underspent Core budget, fund-management options, added supports, the funding test and his review rights.
- Unlock →Sleeping In The Car: Emergency Housing And Income SupportPractice dialogue · 14 min
A multicultural community services worker helps a Punjabi-speaking single mother who is sleeping in her car with her two children after a relationship breakdown, arranging emergency relief, priority social housing, a motel placement and income-support payments.
- Unlock →Social & Community Services mock testMock test · 22 min
A two-dialogue mock drawn from Social & Community Services under exam conditions — marked out of 90.
Learn the words first — the Social & Community Services vocabulary list has every term in this module with Gurmukhi, transliteration and an example sentence.