Technology & Digital
myGov, telecom, internet, online safety and digital government services.
Technology & Digital
myGov, telecom, internet, online safety and digital government services.
- Unlock →Setting Up a myGov Account at a Tech Savvy Seniors SessionPractice dialogue · 14 min
At a Tech Savvy Seniors session in a public library, a digital literacy mentor helps a 68-year-old Punjabi-speaking woman create a myGov account, secure it with a passkey and sign-in codes, and link Centrelink, Medicare and the ATO.
- Unlock →Setting Up myID for ATO Business ServicesPractice dialogue · 14 min
A Services Australia digital support officer walks a Punjabi-speaking small-business owner through installing the myID app, raising his Identity Strength to Strong by verifying two documents plus a face check, so he can link his ABN and lodge his BAS.
- Unlock →Lodging A TIO Complaint Over A Disputed Phone BillPractice dialogue · 14 min
A financial counsellor helps a Punjabi-speaking customer lodge a Telecommunications Industry Ombudsman complaint over a disputed $1,240 final bill and a $460 early-termination fee on a 24-month plan he says was mis-sold at a shopping-centre kiosk.
- Unlock →Explaining a $380 Roaming and Data Bill After a Trip to IndiaPractice dialogue · 14 min
A telco consultant explains a $380 post-travel charge to a Punjabi-speaking customer, applies a $150 goodwill credit, and sets up a spend cap, data alerts and a $5-a-day roaming pack for her next trip.
- Unlock →Reporting a Remote-Access Bank ScamPractice dialogue · 14 min
A bank fraud investigation officer takes a report from a Punjabi-speaking customer who gave a fake "NBN technical support" caller remote access via AnyDesk, after which $8,500 was transferred to a mule account.
- Unlock →Preparing for a Telehealth Video Call AppointmentPractice dialogue · 14 min
A general practice nurse helps a Punjabi-speaking patient get ready for a healthdirect Video Call telehealth appointment — testing her phone's camera and microphone, joining by the waiting-room link, confirming Medicare for bulk billing, and explaining the electronic prescription token.
- Unlock →Responding to Cyberbullying on a Social Media AppPractice dialogue · 14 min
An eSafety education officer walks a mother through documenting, reporting, and escalating serious cyberbullying targeting her 14-year-old daughter on a social media app, then tightening the girl's safety settings and connecting her with the school and Kids Helpline.
- Unlock →Assistive Technology Assessment Under a Home Care PackagePractice dialogue · 14 min
An occupational therapist assesses an 82-year-old man for a fall-detection pendant, a smart speaker and sensor lighting funded through his Level 2 Home Care Package, discussing costs, privacy and a two-week trial.